Description

IT MANAGED SERVICES PROCUREMENT OF TRANSITION

61 Page

TABLE OF CONTENTS

ACKNOWLEDGEMENTS                                                                                                        1

TABLE OF CONTENTS                                                                                                           2

LIST OF FIGURES                                                                                                                    4

EXECUTIVE SUMMARY                                                                                                        5

CHAPTER-1                                                                                                                               6

INTRODUCTION                                                                                                                      6

1.1 INTRODUCTION                                                                                                                7

1.2 OBJECTIVES OF THE STUDY                                                                                        12

1.3 PROBLEM STATEMENT                                                                                                 12

1.4 RESEARCH LAYOUT                                                                                                      12

CHAPTER-2                                                                                                                             13

LITERATURE REVIEW                                                                                                         13

2.1 MANAGED SERVICES                                                                                                    14

2.1.1 INTRODUCTION                                                                                                       14

2.1.2 ADVANTAGES AND CHALLANGES                                                                     14

2.1.3 HISTORY AND EVOLUTION                                                                                   14

2.1.4 COMMON MANAGED SERVICES                                                                          15

2.1.5 MANAGED SERVICES PROVIDER                                                                        17

2.2 PROCUREMENT                                                                                                               18

2.2.1 INTRODUCTION                                                                                                       18

2.2.2 IMPORTANCE OF PROCUREMENT                                                                       20

2.2.3 TYPES OF PROCUREMENT                                                                                    20

2.2.4 HOW PROCUREMENT WORKS                                                                              21

2.2.5 STAGES OF PROCUREMENT                                                                                  25

2.2.6 PROCUREMENT LIFE CYCLE                                                                                27

2.2.7 THREE COMPONENTS OF PROCUREMENT                                                        27

2.2.8 PROCUREMENT, PURCHASING AND SUPPLY CHAIN: WHAT’S THE DIFFERENCE?     28

2.2.9 PRINCIPLES OF PROCUREMENT                                                                          30

2.2.10 PROCUREMENT & FINANCE                                                                               31

2.3 LITERATURE REVIEW                                                                                                   31

CHAPTER-3                                                                                                                             41

RESEARCH METHODOLOGY                                                                                             41

3.1 RESEARCH METHODOLOGY AND DATA COLLECTION                                        42

3.2 RESEARCH DESIGN                                                                                                        42

3.3 DATA VALIDITY AND RELIABILITY                                                                          42

CHAPTER-4                                                                                                                             43

DATA ANALYSIS                                                                                                                  43

AND                                                                                                                                          43

FINDINGS                                                                                                                                43

4.1 IT PROCUREMENT                                                                                                          44

4.1.1INTRODUCTION                                                                                                        44

4.1.2 WHY IT PROCUREMENT PROCESS MATTERS FOR BUSINESSES?               44

4.1.3 IT SUPPLY CHAIN AND PROCUREMENT DIVERSITY                                      45

4.1.4 A GENERIC MODEL OF IT PROCUREMENT                                                        46

    4.1.5 IT PROCUREMENT SOFTWARE                                                                            49

4.2 MOVING FROM GOOD TO GREAT: IT PROCUREMNT                                            49

CHAPTER-5                                                                                                                             54

CONCLUSION                                                                                                                         54

AND                                                                                                                                          54

SUGGESTIONS                                                                                                                       54

5.1 CONCLUSION                                                                                                                   55

BIBLIOGRAPHY                                                                                                                     56

LIST OF FIGURES AND TABLES

1. 1 Steps in the procurement process………………………………………………25
2. 2 Stages in procurement………………………………………………………….26
3. 3 Procurement Central……………………………………………………………51
4. 4 Company Procurement Central services………………………………………52