A STUDY ON TOTAL QUALITY MANAGEMENT IMPLEMENTATION AT IBM COMPANY

Description

Categories: Business management, Operation management, Others

Page- 79
File – Word

INDEX

ABSTRACT. 5

CHAPTER-1. 6

INTRODUCTION.. 6

ASPECTS OF TQM… 9

WHAT IS QUALITY?. 17

CHAPTER-2. 25

OBJECTIVES. 25

CHAPTER-3. 27

INDUSTRY PROFILE. 27

INDUSTRY PROFILE. 28

CHAPTER-4. 31

FECTOR EFFECTNG EMPLOYEE”S COMMITMENT. 31

FACTOR AFFECTED THE COMMITMENT OF THE EMPLOYEES. 32

OPERATIONALISATION OF THE CONCEPT. 33

CHAPTER-5. 41

QUALITY MANAGEMENT. 41

QUALITY MANAGEMENT. 42

HISTORY OF QUALITY MANAGEMENT. 44

CHAPTER-6. 46

TOOLS & TECHNIQUES. 46

CHAPTER-7. 60

METHODOLOGY. 60

RESEARCH METHODOLOGY. 65

CHAPTER-8. 72

LIMITATION.. 72

CHAPTER-9. 74

CONCLUSION.. 74

CHAPTER-10. 76

RECOMMENDATIONS. 76

CHAPTER-11. 78

REFERENCES. 78